Returns & Exchanges

At Jackery United Kingdom, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in their original condition.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location across the UK.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.